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Do you provide technical support for formulating monk fruit extract into our final product?
Free technical support for sweetness conversion, solubility optimization, and flavor masking. Full R&D partnership quoted separately.
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What is the shelf life of monk fruit extract and what are the storage requirements?
24-month shelf life when stored < 25°C, < 50% RH. Stability reports available for regulatory submissions.
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How soluble is this monk fruit extract and what are the best dissolution conditions?
Freely water-soluble spray-dried powder — fully dissolves in warm water (40–60°C), good for beverages and dry mixes.
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What is your standard production lead time for this monk fruit extract?
Standard lead time 2–3 weeks for up to 1,000 kg. Express production (1 week) available at 15–20% premium.
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How does the seasonal harvest affect your pricing and availability throughout the year?
Harvest Sep–Nov: lowest prices, full capacity. Jul–Aug: highest prices, reduced availability. Order Jan–Mar for best value.
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How do you ensure consistency between the sample we tested and our bulk order?
HPLC-monitored production, pre-shipment COA, and Quality Agreement available — sample and bulk are the same batch.
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How much does a sample cost and is it free?
Free samples up to 100 g for evaluation — COA included. Buyer pays shipping. Dispatch within 1 business day.
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Can you provide regulatory documentation such as TDS, SDS, and Specification Sheets for import registration?
Full regulatory doc set available — TDS, SDS, COA, Health Certificate, Form E, Kosher/Halal/Organic. Stability reports at additional cost.
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What is your return and refund policy for international orders?
Returns accepted for quality issues and shipping discrepancies — report within 10 business days. Partial refund or replacement preferred over physical return.
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