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What is your return and refund policy for international orders?
Our return and refund policy is designed to be fair and transparent. Returns are accepted under specific conditions related to product quality or shipping discrepancies.
Return Policy
| Condition | Return Eligible | Refund / Resolution |
|---|---|---|
| Product does not match COA specification | ✅ Yes | Full refund or replacement |
| Wrong product shipped | ✅ Yes | Full refund or replacement + return shipping covered by us |
| Packaging damaged in transit (documented) | ✅ Yes | Partial refund proportional to damage |
| Quantity short-shipped | ✅ Yes | Credit for missing quantity |
| Product stored incorrectly by buyer | ❌ No | Not eligible |
| Change of mind after shipment | ❌ No | Not eligible |
| Customs rejection (buyer's regulatory issue) | ❌ No | Not eligible |
Return Process
- Notify us within 10 business days of receipt with photos and evidence
- Do not dispose of the product — we may arrange inspection or return shipment
- We will provide a Return Authorization (RA) number and return shipping instructions if applicable
- Once received and inspected, refund or replacement is processed within 10 business days
Important Notes
International return shipments are logistically complex and expensive. In most cases, it is more efficient to resolve the issue with a partial refund, credit note, or replacement shipment rather than physical return. We always aim for the most practical resolution for both parties.
Report any quality issue within 10 business days of receipt — provide your order number and evidence for the fastest resolution.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
