Can you expedite an order if we need the product urgently?
Express production available — 7–10 days at +15% premium, 3–5 days at +25–30%. Best feasibility off-peak (Jan–Aug).
Can you provide copies of your food safety certifications for our supplier qualification process?
Full supplier qualification package — ISO 22000, FSSC 22000, FDA registration, HACCP plan, audit reports. Completed within 3 business days.
What quality control steps are performed during the production process?
HPLC monitoring at every production stage — full COA panel at pre-shipment. Batch records retained 5 years.
Are you willing to sign a Quality Agreement specifying product specifications and QC obligations?
Quality Agreements signed for orders above USD 20,000 — covers specs, COA requirements, non-conformance, and audit rights.
Do you offer private label / OEM packaging for monk fruit extract?
Full private label service — custom bags, doypacks, tins, and drums. Send logo and label text for a mock-up.
How does your monk fruit extract compare with other suppliers in terms of purity, price, and lead time?
Mid-premium positioning — HPLC-monitored consistency, full COA every batch, competitive pricing versus budget suppliers.
What happens in the event of a product safety issue or regulatory recall?
Full recall response procedure in place — affected batch identified within 2 hours, customers notified within 24 hours. FSSC 22000-compliant traceability system.
What payment terms do you accept for international orders?
T/T 30/70 standard, L/C at sight available for larger orders — open account terms for repeat buyers.
Does this product meet EU, US, and Japan pesticide residue limits?
Batch-tested pesticide residues meet EU, US EPA, and Japan MHLW MRLs — full report in COA.