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In what currency do you quote and who pays bank transfer charges?
USD-quoted pricing — bank charges within China are ours, all charges outside China are yours (OUR basis).
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Can you obtain specific certifications required for our target market that are not currently listed?
Additional certifications available per market — FDA, EU Novel Food, Japan FOSHU, ANVISA, and more. Lead time varies.
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What is the process for filing a complaint and what response time can we expect?
Complaint acknowledged within 4 hours, initial response in 3 days, resolution within 10 days. Full complaint log maintained.
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What food safety certifications does this monk fruit extract hold?
ISO 22000, FSSC 22000, FDA GRAS, EU Novel Food, Kosher, Halal, Organic, and Non-GMO options available.
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Can you provide a CIF or CFR quotation to our destination port?
CIF, CFR, DAP, and EXW quotations available — send destination port and volume for a complete landed cost breakdown.
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What is your annual production capacity for monk fruit extract?
Annual capacity ~200 MT — peak season 60 MT/month, off-season 15 MT/month. Annual contracts lock capacity.
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What are the exact volume discount breakpoints for bulk orders?
Four-tier volume discounts up to 20% — annual commitment contracts and advance payment add extra savings.
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