Can you provide a CIF or CFR quotation to our destination port?
CIF/CFR/DAP available. Recommend requesting cost-per-sweetness-unit comparison between 30% and 20% grades for accurate landed cost.
What is your annual production capacity for the 30% grade?
~200 MT total annual capacity across all grades. 30% grade allocated dedicated off-season slots. Framework agreement recommended for >20 MT/year.
What Mogroside V content levels do you currently offer?
Five standardized grades from 20% to 60% Mogroside V, suitable for beverages, supplements, and pharmaceuticals.
Where does your monk fruit (Luo Han Guo) come from?
Sourced from Guangxi, China — the premier global origin for high-mogroside monk fruit with full farm traceability.
Can we arrange third-party product inspection (SGS, Bureau Veritas) before shipment?
Pre-shipment inspection by SGS/BV/Intertek available — USD 150–600 depending on scope, paid directly to the agency. We coordinate at no charge.
What is your warranty policy and what happens if the product arrives damaged or defective?
Non-conformance handled within 30 days of notification — replacement, refund, or credit. Report within 10 business days of receipt.
What is Mogroside V and why does it matter for sweetness?
Mogroside V is monk fruit's key sweet compound — 80× sweeter than sucrose, zero calorie, non-glycemic.
What is the standard packaging for monk fruit extract and what options are available?
Standard: 1 kg / 5 kg / 20 kg kraft bags with PE liner. 24-month shelf life. Food-grade certified.
What happens if monk fruit harvest fails or raw material supply is disrupted?
15+ contracted farms, 3-month raw material buffer, multi-county sourcing — annual contracts recommended to eliminate supply risk.