FAQ Header

Are you willing to sign a Quality Agreement specifying product specifications and QC obligations?

Yes. We routinely sign Quality Agreements with international buyers, particularly in the food, beverage, and pharmaceutical industries. A Quality Agreement is a formal document that defines the product specification, testing requirements, non-conformance procedures, and mutual quality obligations — providing legal and technical clarity for both parties.

Quality Agreement Covers

SectionContent
Product specificationExact Mogroside V content, appearance, particle size, etc.
Testing requirementsWhich tests, frequency, and acceptance criteria
Certificate of AnalysisWhat the COA includes and when it is issued
Non-conformanceDefective product handling, returns, and credit procedures
Change notificationIf we change raw material source or process
Shelf life & stabilityStorage conditions and guaranteed shelf life
Audit rightsYour right to audit or request third-party inspection
ConfidentialityProduct specification confidentiality
We use a standard Quality Agreement template adapted from the European food ingredient industry standard. You may propose modifications — our legal and quality teams will review and respond within 5 business days.

For orders above USD 20,000, a signed Quality Agreement is a standard requirement before we proceed with production. Send your standard Quality Agreement template or request our template to start the process.

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This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.