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What happens in the event of a product safety issue or regulatory recall?
We take product safety seriously and have a documented Product Safety and Recall Response Procedure aligned with international food safety standards (ISO 22000 / FSSC 22000). In the event of a safety issue, our procedure covers immediate notification, investigation, and remediation.
Recall Response Procedure
| Phase | Action | Timeline |
|---|---|---|
| Detection | Internal QC alert or external notification received | Day 0 |
| Containment | Identify affected batches from batch records; notify all customers who received affected product | Within 24 hours |
| Assessment | Determine root cause via QC investigation | Within 3 business days |
| Notification | Provide full traceability data (batch numbers, quantities, destinations) | Within 48 hours |
| Recall | Coordinate product withdrawal with customers and regulatory authorities | Per market requirements |
| Root cause correction | Implement corrective actions in production process | Within 30 days |
| Prevention | Update HACCP plan and re-validate the control measure | Within 60 days |
Batch Traceability
Every batch is fully traceable from raw material to finished product. Our traceability system can identify within 2 hours which customers received which batch numbers — critical for rapid recall response.
We recommend signing a Quality Agreement before your first commercial order — this formalizes the recall notification and cooperation obligations for both parties, ensuring a coordinated and legally clear response if ever needed.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
