What ongoing support do you provide after the first order is completed?
Dedicated account manager, annual contracts with priority allocation, quarterly business reviews, and long-term partnership benefits.
What palletization and stacking requirements apply to our shipment?
ISPM 15 wooden pallets, EUR standard 1,000×1,200 mm, stretch-wrapped. Alternative pallets available on request.
Do you provide insurance for the shipment and what does it cover?
Cargo insurance available — 0.1–0.3% of cargo value, all-risks + warehouse-to-warehouse. Included in CIF quotes.
How can we place our first trial order to test the product in our formulation?
Free sample (up to 100 g) — small trial order (20–50 kg) — commercial order (100 kg+). Full commercial document set on trial orders.
Can you recommend a freight forwarder for shipping to our country?
Trusted freight forwarders available per trade lane — we coordinate directly with your forwarder and provide all required shipping documents.
What are the heavy metal limits and which testing standards apply?
Batch-tested heavy metals comply with FDA, EFSA, and Japan MHLW limits — COA provided per shipment.
What extraction method is used to produce this monk fruit extract?
Water extraction with membrane filtration and spray drying — solvent-free, clean-label compatible.
Can we audit or inspect your manufacturing facility before placing an order?
Factory audits welcome — in-person, virtual video tour (free), or third-party (SGS/BV/Intertek). 4-week notice for physical audits.
What is the FOB price and what is the minimum order quantity (MOQ)?
FOB pricing from 100 kg MOQ with tiered volume discounts — trial orders of 20–50 kg available.