Where does your monk fruit (Luo Han Guo) come from?
Sourced from Guangxi, China — the premier global origin for high-mogroside monk fruit with full farm traceability.
What Mogroside V content levels do you currently offer?
Five standardized grades from 20% to 60% Mogroside V, suitable for beverages, supplements, and pharmaceuticals.
Can we arrange third-party product inspection (SGS, Bureau Veritas) before shipment?
Pre-shipment inspection by SGS/BV/Intertek available — USD 150–600 depending on scope, paid directly to the agency. We coordinate at no charge.
What is your warranty policy and what happens if the product arrives damaged or defective?
Non-conformance handled within 30 days of notification — replacement, refund, or credit. Report within 10 business days of receipt.
What is Mogroside V and why does it matter for sweetness?
Mogroside V is monk fruit's key sweet compound — 80× sweeter than sucrose, zero calorie, non-glycemic.
Do you provide technical support for formulating monk fruit extract into our final product?
Free technical support for sweetness conversion, solubility optimization, and flavor masking. Full R&D partnership quoted separately.
What is the standard packaging for monk fruit extract and what options are available?
Standard: 1 kg / 5 kg / 20 kg kraft bags with PE liner. 24-month shelf life. Food-grade certified.
What happens if monk fruit harvest fails or raw material supply is disrupted?
15+ contracted farms, 3-month raw material buffer, multi-county sourcing — annual contracts recommended to eliminate supply risk.
What is the shelf life of monk fruit extract and what are the storage requirements?
24-month shelf life when stored < 25°C, < 50% RH. Stability reports available for regulatory submissions.
123...6