What is the process for filing a complaint and what response time can we expect?
Complaint acknowledged within 4 hours, initial response in 3 days, resolution within 10 days. Full complaint log maintained.
What food safety certifications does this monk fruit extract hold?
ISO 22000, FSSC 22000, FDA GRAS, EU Novel Food, Kosher, Halal, Organic, and Non-GMO options available.
Can you provide a CIF or CFR quotation to our destination port?
CIF, CFR, DAP, and EXW quotations available — send destination port and volume for a complete landed cost breakdown.
What is your annual production capacity for monk fruit extract?
Annual capacity ~200 MT — peak season 60 MT/month, off-season 15 MT/month. Annual contracts lock capacity.
What are the exact volume discount breakpoints for bulk orders?
Four-tier volume discounts up to 20% — annual commitment contracts and advance payment add extra savings.
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