How soluble is this monk fruit extract and what are the best dissolution conditions?
Freely water-soluble spray-dried powder — fully dissolves in warm water (40–60°C), good for beverages and dry mixes.
What is your standard production lead time for this monk fruit extract?
Standard lead time 2–3 weeks for up to 1,000 kg. Express production (1 week) available at 15–20% premium.
How do you ensure consistency between the sample we tested and our bulk order?
HPLC-monitored production, pre-shipment COA, and Quality Agreement available — sample and bulk are the same batch.
How much does a sample cost and is it free?
Free samples up to 100 g for evaluation — COA included. Buyer pays shipping. Dispatch within 1 business day.
How does the seasonal harvest affect your pricing and availability throughout the year?
Harvest Sep–Nov: lowest prices, full capacity. Jul–Aug: highest prices, reduced availability. Order Jan–Mar for best value.
What is your return and refund policy for international orders?
Returns accepted for quality issues and shipping discrepancies — report within 10 business days. Partial refund or replacement preferred over physical return.
Can you expedite an order if we need the product urgently?
Express production available — 7–10 days at +15% premium, 3–5 days at +25–30%. Best feasibility off-peak (Jan–Aug).
Can you provide regulatory documentation such as TDS, SDS, and Specification Sheets for import registration?
Full regulatory doc set available — TDS, SDS, COA, Health Certificate, Form E, Kosher/Halal/Organic. Stability reports at additional cost.
What quality control steps are performed during the production process?
HPLC monitoring at every production stage — full COA panel at pre-shipment. Batch records retained 5 years.