Where does your monk fruit (Luo Han Guo) come from?
Exclusively from Guangxi, China. Full farm-to-extract traceability via contracted farm network.
What Mogroside V content levels do you currently offer?
Five grades: 20%, 30%, 40%, 50%, 60%. 30% delivers ~120× sucrose sweetness — ideal for tabletop and premium beverages.
What is Mogroside V and why does the 30% concentration matter?
~120× sucrose sweetness, zero calories, non-glycemic. 30% grade: lower addition rate, cleaner label, better heat stability.
Do you provide technical support and formulation guidance for the 30% grade?
Free: sweetness conversion, solubility, pH stability (pH 2–9), flavor masking, ≤2 sample formulas. Paid: R&D partnership, on-site visit, stability study.
Can we arrange third-party inspection (SGS, BV) before 30% grade shipment?
PSI available via SGS/BV/Intertek. Quantity check USD 150–300, full PSI USD 300–600. We coordinate timing, no access fee.
What is your warranty and defective goods policy for the 30% grade?
Spec warranty: Mogroside V ≥30%, food safety compliant. Non-conformance: report 10 days, investigate 5 days, resolve 10 days. 100% satisfaction guarantee.
What is your standard production lead time for the 30% Mogroside V grade?
Standard 2–3 weeks (same as 20% grade; resin enrichment built into flow). Express 1-week option at +15–20% premium.
What is the standard packaging for the 30% Mogroside V grade?
Standard: 1 kg / 5 kg / 20 kg kraft bags with PE liner, or 20 kg HDPE drum. Food-grade, 24-month shelf life. Smaller units suit concentrated 30% grade.
What happens if monk fruit harvest fails or raw material supply is disrupted?
15+ farms, 3-month raw material buffer, plus finished-goods buffer for 30% grade. Annual supply agreement recommended for >5 MT/year.
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