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What is your warranty and defective goods policy for the 30% grade?
We warrant that the 30% grade meets the specification sheet (Mogroside V ≥30%, etc.) and applicable food safety standards at the time of shipment. If a shipment falls below specification, we resolve the issue according to our standard non-conformance procedure.
Defective Goods Handling
| Step | Action | Timing |
|---|---|---|
| 1. Report | You notify us of non-conformance | Within 10 business days of receipt |
| 2. Investigation | We review COA, batch records, your test results | Within 5 business days |
| 3. Resolution | Replacement, partial refund, or credit | Within 10 business days |
| 4. Corrective action | Root cause analysis + prevention | As agreed |
Acceptance Criteria
- Mogroside V: Must be ≥30% (labeled). If below, full resolution applies
- Heavy metals / pesticide: Must meet spec. If exceed, immediate action
- Microbiology: Must be food-grade. If fail, immediate replacement
- Appearance / moisture: Minor deviations handled case-by-case
The 30% grade has an additional QC checkpoint (resin enrichment HPLC), so spec failures are rare. We stand behind every shipment with a 100% satisfaction guarantee on specification compliance.
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This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
