What is your complaint resolution process for the seed oil?

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Accepted Answer

We operate a structured complaint resolution process under our FSSC 22000 food safety system. All complaints are logged, investigated, and closed with documented corrective actions. Process Timeline StageActionTarget TimeAcknowledgmentConfirm receiptWithin 4 hoursInitial assessmentReview details, request samplesWithin 3 business daysInvestigationGC analysis, batch record review5–7 business daysResolution proposalReplacement / refund / creditWithin 10 business daysClosureConfirm resolution, log CAPAWithin 15 business daysAll complaints reviewed in our monthly quality meeting. Provide contact and issue details — we acknowledge within 4 hours.

Stage	Action	Target Time
Acknowledgment	Confirm receipt	Within 4 hours
Initial assessment	Review details, request samples	Within 3 business days
Investigation	GC analysis, batch record review	5–7 business days
Resolution proposal	Replacement / refund / credit	Within 10 business days
Closure	Confirm resolution, log CAPA	Within 15 business days

What is your complaint resolution process for the seed oil?

Process Timeline

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