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What warranty do you provide and how are defective goods handled?
We warrant that every shipment conforms to the agreed specification and COA; for any non-conforming goods reported within 30 days of receipt, we replace or refund per the sales contract.
Warranty Terms
| Item | Term |
|---|---|
| Specification | Per agreed spec and COA at shipment |
| Claim window | 30 days from receipt |
| Evidence required | Photos, retained sample and/or lab report |
| Resolution | Replacement, credit or refund |
Claim Handling Process
- Report the claim with batch number and evidence
- We cross-check against the retained batch sample
- Root cause analysis within 5–7 working days
- Agreed resolution executed within 10 working days
What Is Not Covered
Damage caused by improper storage, transport misuse after handover, or deviation from advised usage conditions.
Contract Basis
Warranty terms are written into the sales contract and can be aligned with your standard supplier agreement.
Send your claim or contract template for a warranty alignment within 24 hours.
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This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
