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What is your return and refund policy for non-conforming goods?
For confirmed non-conforming goods, we offer replacement, credit or refund, with the handling method agreed within 10 working days; returns are arranged per your market’s disposal or return rules.
Policy Summary
| Case | Handling |
|---|---|
| Batch fails agreed spec | Replacement, credit or refund |
| Shipping damage (insured) | Claim via insurance or replacement |
| Minor deviation within tolerance | Credit or price adjustment |
| Sample orders | Not returnable (samples are trial only) |
Return Mechanics
- Return shipping and handling are arranged and paid per the agreed responsibility once the claim is confirmed.
- Local disposal with photographic evidence is accepted where returning is impractical.
- Refunds are executed to the original payment account or as contract credit.
Timeframes
Claims are acknowledged in 48 hours, confirmed within 10 working days, and the resolution executed without further delay.
Send your claim details for a resolution confirmation within 24 hours.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
