.webp)
Who is responsible in the event of a product recall?
For defects attributable to our production, we bear responsibility — providing full batch traceability, recall support and replacement value; for issues arising after handover (storage or misuse), responsibility is the buyer’s.
Responsibility Framework
| Scenario | Responsibility |
|---|---|
| Batch defect from our production | We support recall + replacement |
| Misuse after receipt | Buyer |
| Transport damage after handover | Per Incoterms insurance terms |
| Regulatory change affecting market | Both parties cooperate |
Recall Capability
- Batch-level traceability: finished lot → production records → organic fruit batch
- Retained samples for 24 months for testing support
- Recall notice templates and customer communication support
Contract Terms
Recall responsibility and cost-sharing rules are written into the sales contract before shipment, giving both sides a clear playbook.
Send your recall policy template for a responsibility alignment within 24 hours.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
