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How do you handle it if destination lab results differ from the COA?
We follow an agreed retest protocol: the same analytical method, an accredited lab, and the retained batch sample — and if the result is genuinely outside spec, we bear the cost of the compliant claim.
Retest Protocol
| Step | Action |
|---|---|
| 1 | Compare destination report against our COA and method |
| 2 | Verify the same test method and sample handling |
| 3 | Retest the retained batch sample at an agreed lab |
| 4 | Settle per the confirmed result |
What We Guarantee
- COA accuracy: batch data are generated by our qualified lab with calibrated instruments
- Retained samples from the shipped batch for 24 months
- Third-party arbitration if the two labs disagree
Common Causes of Apparent Differences
Different methods, sample storage, or moisture uptake during transit — the protocol isolates these before any settlement.
Send your destination test report for a comparison review within 24 hours.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
