.webp)
What is your warranty and defective goods policy?
Non-conforming goods are handled through a documented 5-step process: report within 10 business days → acknowledgement within 24 hours → investigation within 3–5 working days → resolution within 10 working days.
Warranty Coverage
| Issue Type | Resolution |
|---|---|
| Quality defect (spec mismatch) | Replacement or refund |
| Leakage / container damage | Top-up or credit note |
| Transit damage | Insurance-supported claim |
| Documentation error | Reissue within 5 working days |
Claim Requirements
- Batch number + photos of unopened containers
- Arrival QC report if available
- Claims accepted within 30 days of receipt (15 days for quality/stability issues)
Assurance
Reference samples are retained 24 months, so any dispute can be verified against the retained batch — protecting both sides.
Send your batch number and issue details for a resolution proposal within 24 hours.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
