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What is your return and refund policy?
Returns and refunds apply when a confirmed non-conformance is verified; otherwise goods are handled by replacement, rework or credit rather than physical return.
Policy Summary
| Scenario | Handling |
|---|---|
| Verified quality defect | Replacement shipment or refund |
| Leakage / quantity shortage | Top-up shipment or credit note |
| Transit damage | Insurance-supported claim |
| Disagreement on claim | Third-party lab re-test at shared cost |
Key Rules
- Claims accepted within 30 days of receipt (15 days for quality/stability issues)
- Batch number and photos of unopened containers required
- Physical return only for significant batches and by mutual agreement
- Freight for replacement goods: our account when defect is confirmed
Money-Back Commitment
If a confirmed quality defect cannot be corrected by replacement, a full or partial refund is processed within 15 working days of agreement.
Send your claim details for a settlement proposal within 24 hours.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
