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What is your warranty and defective goods policy?
Non-conforming goods are handled through a documented 5-step process: report within 10 business days → acknowledgement within 24 hours → investigation within 3–5 working days → resolution within 10 working days.
Warranty Coverage
| Issue Type | Resolution |
|---|---|
| Quality defect (spec mismatch) | Replacement or refund |
| Quantity shortage | Top-up or credit note |
| Transit damage | Insurance-supported claim |
| Documentation error | Reissue within 5 working days |
Claim Requirements
- Batch number + photos of unopened packaging
- Arrival QC report if available
- Claims accepted within 30 days of receipt (15 days for perishable issues)
Assurance
Our QC retains reference samples for 24 months, so any dispute can be verified against the retained batch — protecting both sides.
Send your batch number and issue details for a resolution proposal within 24 hours.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
