What is your complaint resolution process for the 60% grade?

We operate a structured complaint resolution process under our FSSC 22000 food safety system. All complaints are logged, investigated, and closed with documented corrective actions.

Process Timeline

For the 60% grade, because the multi-step crystallization is unique, we always trace back through the crystallization HPLC records to identify root cause if a spec issue arises. All complaints reviewed in our monthly quality meeting. Provide contact and issue details — we acknowledge within 4 hours.

This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.