How do you manage ongoing supply and account relationship for 50% grade customers?
We assign a dedicated account manager to every international customer. For the 50% grade — which requires production planning due to crystallization capacity — this relationship is especially important.
Account Management Services
| Service | Frequency |
|---|---|
| Order status updates | Per order |
| Quarterly business review | Quarterly |
| Annual price review | Annual |
| Supply forecast | Monthly (3-month rolling) |
| Technical check-in | As needed |
Long-Term Supply Benefits
- Priority production slots: Annual contract customers get first access to 50% grade capacity
- Price protection: Lock pricing 6–12 months under framework agreement
- Volume rebate: Year-end rebate for committed annual volume
For customers ordering > 5 MT of the 50% grade annually, we recommend a framework supply agreement with quarterly reviews.
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.