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Who is responsible for product recall if the 30% grade has a safety issue?
In the event of a product safety or compliance issue, recall responsibility is defined by our FSSC 22000 / ISO 22000 recall procedure and governed by the signed commercial contract. The 30% grade is covered by the same recall protocol as all our products.
Our Recall Procedure
| Step | Action | Timing |
|---|---|---|
| 1. Detection | Identify issue via complaint, audit, or test | Immediate |
| 2. Notification | Notify affected customers | Within 24 hours |
| 3. Investigation | Trace batch through production records | 2–5 business days |
| 4. Decision | Recall / hold / destroy decision | With customer + authority |
| 5. Execution | Coordinate return, replacement, or destruction | Per plan |
| 6. Review | CAPA + procedure update | 30 days post-close |
Responsibility Framework
- Seller responsibility: If defect originates at our facility (spec, contamination, process), we manage and bear costs
- Buyer responsibility: If issue arises from improper storage, handling, or repackaging downstream, buyer manages
- Shared: We cooperate fully with authorities and provide traceability data within 2 hours of request
Because we maintain complete batch-level traceability (farm → extraction → enrichment → packaging), we can identify and isolate any affected lot within hours. We strongly recommend signing a Quality Agreement that specifies recall responsibilities before large orders.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
