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How do you manage ongoing supply and account relationship for 30% grade customers?
We assign a dedicated account manager to every international customer, providing continuity in communication, pricing, and supply planning. For the 30% grade — which requires production planning due to resin enrichment capacity — this relationship is especially important.
Account Management Services
| Service | Frequency | Notes |
|---|---|---|
| Order status updates | Per order | Real-time tracking |
| Quarterly business review | Quarterly | Volume, pricing, market trends |
| Annual price review | Annual | Lock or adjust per contract |
| Supply forecast | Monthly | 3-month rolling forecast |
| Technical check-in | As needed | Formulation, spec updates |
Long-Term Supply Benefits
- Priority production slots: Annual contract customers get first access to 30% grade production capacity
- Price protection: Lock pricing for 6–12 months under framework agreement
- Volume rebate: Year-end rebate for committed annual volume
- New product preview: Early access to new grades (40%, 50%, 60%)
For customers ordering > 5 MT of the 30% grade annually, we recommend a framework supply agreement with quarterly reviews. Your account manager becomes your single point of contact for all inquiries, technical support, and logistics coordination.
Relate Products
This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
