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What is your warranty and defective goods policy for the 10% grade?
We warrant that the 10% grade meets the specification sheet (Icariin ≥10%, etc.) and applicable food safety standards at shipment. If a shipment falls below specification, we resolve per our standard non-conformance procedure.
Defective Goods Handling
| Step | Action | Timing |
|---|---|---|
| 1. Report | You notify non-conformance | Within 10 business days of receipt |
| 2. Investigation | Review COA, batch records, your tests | Within 5 business days |
| 3. Resolution | Replacement, partial refund, or credit | Within 10 business days |
Acceptance Criteria
- Icariin: Must be ≥10%. If below, full resolution applies
- Heavy metals / pesticide: Must meet spec. If exceed, immediate action
- Microbiology: Must be supplement-grade. If fail, immediate replacement
- Appearance / moisture: Minor deviations handled case-by-case
We stand behind every shipment with a 100% satisfaction guarantee on specification compliance.
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This article was published on 2026-09-02, and last updated on 2026-09-02. The article will be continuously updated.
