In what currency do you quote and who pays bank transfer charges?
Quoted in USD. EUR/GBP/CNY accepted by negotiation. Bank charges outside China: buyer's responsibility (OUR).
What food safety certifications does the 60% Mogroside V grade hold?
ISO 22000, FSSC 22000, FDA GRAS, EU Novel Food, Kosher, Halal, Organic available. Pharma/cosmetic docs (DMF, ISO 22716) on request.
Can you provide a CIF or CFR quotation to our destination port?
CIF/CFR/DAP available. Recommend cost-per-sweetness-unit comparison across grades for accurate landed cost.
What are the exact volume discount breakpoints for bulk orders of the 60% grade?
Same volume tiers as other grades. At 60% grade, each tier's discount goes 3× further in sweetness output vs. 20% grade.
What is your annual production capacity for the 60% grade?
~200 MT total all grades. 60% grade lowest throughput (multi-step crystallization) — dedicated slots allocated. Framework agreement for >20 MT/year.
What Mogroside V content levels do you currently offer?
Five grades: 20%, 30%, 40%, 50%, 60%. 50% delivers ~200× sucrose sweetness — ideal for pharma, cosmetics, tablets.
What is your warranty and defective goods policy for the 50% grade?
Spec warranty: Mogroside V ≥50%, food safety compliant. Non-conformance: report 10 days, investigate 5 days, resolve 10 days. 100% satisfaction guarantee.
What is Mogroside V and why does the 50% concentration matter?
~200× sucrose sweetness, zero calories, non-glycemic. 50% grade: lowest addition rate, cleanest label, best heat/pH stability, white powder.
Where does your monk fruit (Luo Han Guo) come from?
Exclusively from Guangxi, China. Full farm-to-extract traceability via contracted farm network.