FAQ – Inspired by the Home of Monk Fruit

18–24-month shelf life; store below 25°C, sealed and away from light; acid/peroxide value stability verified.

Rush production 7–10 days (+15%) or super rush 3–5 days (+25–30%); best scheduled in off-peak months.

Full registration package: COA, spec sheets, heavy-metal/pesticide reports, MSDS, composition statements and market support.

Replacement/refund for verified defects, top-up for leakage/shortage; claims within 30 days, 15 working-day refund processing.

Five-stage QC: intake, process control, finished testing, compliance testing (ICH Q3C/metals/pesticides/micro), stability release.

Contracted Guangxi farms, 3-month raw buffer, intake quality gates and force majeure notification.

ICH Q3C solvent limits, target-market heavy metals, EU/US/Japan pesticide limits, food/cosmetics-grade microbiology.

24-hour batch traceability, isolation, root-cause investigation, CAPA and re-supply under documented recall protocol.

Controlled extraction and concentration; solvent residue per ICH Q3C; designed to preserve original taste and texture.

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