FAQ Header
What is your responsibility in a product recall?
24-hour batch traceability, isolation, root-cause investigation, CAPA and re-supply under documented recall protocol.
What payment terms do you accept for export orders?
T/T 30% deposit / 70% against B/L copy; L/C at sight for orders ≥ USD 10,000.
What factors influence the price and how long is a quotation valid?
Price driven by harvest season, Brix level, volume and FX; 30-day validity; annual contracts fix price 6–12 months.
Do you support private label and OEM for the concentrate?
Full private label and OEM: branded drums/pails/bag-in-box, custom labels, branded COA/MSDS and NDA protection.
Why is this concentrate described as a natural sweetening solution?
Sweetness 100% from monk fruit, no artificial sweeteners; supports clean-label and no-artificial-sweetener claims.
What is the order process from inquiry to delivery?
8-step process from inquiry to delivery with quotation in 1–2 days and a dedicated sales contact.
How can I track my order status after placing it?
Proactive updates from PI to delivery with photos/video, batch number, COA preview and tracking number.
What is the Mogroside V content of this concentrate?
Mogroside V ≤10% on dry basis — whole-fruit style concentrate for balanced taste and texture.
Are there any IP or patent restrictions on the concentrate?
No active patents restricting supply or use; GI protection for Guangxi origin; NDA and exclusive branding support.