Inspired by the Home of Monk Fruit
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How do you ensure consistency between the 10% sample and your bulk order?
Batch-level QC + pre-shipment COA. Icariin within ±2% of sample. HPLC-controlled standardization.
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What is your return and refund policy for the 10% grade?
Returns on spec failure / contamination / wrong product (seller pays). Most issues via partial refund or future credit to avoid double freight.
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Can you expedite a 10% grade order if we need it urgently?
Rush 7–10 days (+15%), Super Rush 3–5 days (+25–30%). Best off-peak. Bonded warehouse safety stock recommended.
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Will you sign a Quality Agreement specifying 10% grade specifications and QC obligations?
Quality Agreement defines Icariin ≥10% spec + botanical source. Standard for orders > USD 20,000. European industry template.
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What supplier quality certifications and audit capabilities do you have for the 10% grade?
ISO 22000, FSSC 22000, HACCP, GMP, FDA reg, Kosher/Halal, Organic. Supports SGS/BV/Intertek + Sedex/Ecovadis.
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What regulatory documentation do you provide for the 10% grade in our market?
TDS, COA, Origin, Health, Non-GMO, Organic, Kosher/Halal standard. Market-specific (FDA reg, EU novel food check, etc.) available.
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How does your 10% Epimedium extract compare with other suppliers?
Mid-to-premium: ±2% icariin accuracy, full batch COA, consistent leaf source. Complete regulatory docs.
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Who is responsible for product recall if the 10% grade has a safety issue?
FSSC 22000 recall protocol. Notify customers within 24h, trace affected lot within hours. Seller bears cost if defect at facility. Quality Agreement recommended.
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What quality control steps are performed during 10% grade production?
HPLC icariin checkpoints at extraction and pre-shipment. Batch records kept 5 years.
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