FAQ Header
Does the 30% grade meet EU, US, and Japan pesticide residue limits?
Per-batch pesticide panel meets EU 396/2005, US EPA 40 CFR Part 180, and Japan MHLW. Full COA included each shipment.
What palletization and stacking requirements apply to 30% grade shipments?
ISPM 15 wooden pallets, EUR 1,000×1,200 mm, stretch-wrapped. Alternative pallets (plastic/plywood) available on request.
What payment terms do you accept for international orders?
Standard: T/T 30% deposit + 70% against B/L. L/C at sight for orders ≥ USD 20,000. T/T 100% for small orders < USD 5,000.
What are the heavy metal limits and which testing standards apply?
Per-batch testing. All batches meet FDA, EFSA, and Japan MHLW limits. USP/ICH Q3D available for pharma/cosmetic use.
Do you provide insurance for 30% grade shipments and what does it cover?
Cargo insurance 0.1–0.3% of cargo value. All-risks + warehouse-to-warehouse. Included in CIF quotes. War/strikes extension available.
Do you hold any patents or IP restrictions on the 30% monk fruit extract distribution?
No active patents on monk fruit extract as food ingredient. Free to formulate, brand, and resell. IP clearance letter available on request.
How do you manage ongoing supply and account relationship for 30% grade customers?
Dedicated account manager. Quarterly reviews, annual price lock, volume rebate. Framework agreement recommended for > 5 MT/year of 30% grade.
How can we get a free sample and trial order of the 30% grade?
3-step path: free sample ≤100g → trial 20–50kg → commercial ≥100kg. Request 20%+30% samples side-by-side. Free sample dispatched in 1 business day.
Do you recommend freight forwarders for 30% grade shipments to our market?
Trusted forwarders per lane (US/EU/Japan/SE Asia/Australia/ME). DAP door-to-door available. LCL for < 2 MT. Quote in 24h.