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What is the shelf life of the 40% grade and what are the storage requirements?
24-month shelf life. Store < 25°C, < 50% RH. Off-white powder. Stability reports available for submissions.
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How much does a sample of the 40% grade cost and is it free?
Free sample ≤100 g (buyer pays shipping). Recommend requesting 30% + 40% samples side-by-side for comparison.
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What is your return and refund policy for the 40% grade?
Returns on spec failure / contamination / wrong product (seller pays). Most issues resolved via partial refund or future credit to avoid double freight.
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Can you expedite a 40% grade order if we need it urgently?
Rush 7–10 days (+15%), Super Rush 3–5 days (+25–30%). Best Jan–Aug. Bonded warehouse safety stock recommended.
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How do you ensure consistency between the 40% sample and our bulk order?
Batch-level QC + pre-shipment COA. Mogroside V within ±2% of sample. Purification controlled for batch consistency.
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What quality control steps are performed during 40% grade production?
Extra HPLC/purification checkpoints verify Mogroside V ≥40% before drying. Batch records kept 5 years.
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Will you sign a Quality Agreement specifying 40% grade specifications and QC obligations?
Quality Agreement defines ≥40% Mogroside V spec + purification control. Standard for orders > USD 20,000. European industry template.
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What supplier quality certifications and audit capabilities do you have for the 40% grade?
ISO 22000, FSSC 22000, HACCP, GMP, FDA reg, Kosher/Halal, Organic. Supports SGS/BV/Intertek + Sedex/Ecovadis. Purification process audited.
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What regulatory documentation do you provide for the 40% grade in our market?
TDS, SDS, COA, Origin, Health, Non-GMO, Organic, Kosher/Halal standard. Market-specific (FDA GRAS, EU Novel Food, FOSHU, ANVISA) available.
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