FAQ Header
Do you recommend freight forwarders for 40% grade shipments to our market?
Trusted forwarders per lane (US/EU/Japan/SE Asia/Australia/ME). DAP door-to-door available. LCL for < 2 MT. Quote in 24h.
What are the heavy metal limits and which testing standards apply?
Per-batch testing. All batches meet FDA, EFSA, and Japan MHLW limits. USP/ICH Q3D available for pharma/cosmetic use.
Do you provide insurance for 40% grade shipments and what does it cover?
Cargo insurance 0.1–0.3% of cargo value. All-risks + warehouse-to-warehouse. Included in CIF quotes. War/strikes extension available.
Can we audit or inspect your facility before ordering the 40% grade?
Factory audits welcome (SGS/BV/Intertek). Purification process demonstrable on-site. Free video tour available.
What is the FOB price for the 40% grade and what is the minimum order quantity?
MOQ 100 kg. Higher per-kg price than 30% (extra purification), but less powder needed per sweetness unit — cost per sweetness comparable.
How can we get a free sample and trial order of the 40% grade?
3-step path: free sample ≤100g → trial 20–50kg → commercial ≥100kg. Request 30%+40% samples side-by-side. Free sample dispatched in 1 business day.
Is the 40% monk fruit extract classified as a dangerous good for shipping?
Not a dangerous good — regular cargo by air or sea. Grade concentration does not affect DG classification. No special handling.
What shipping documents do we need for 40% grade customs clearance?
Core docs: Invoice, Packing List, B/L, COA, Certificate of Origin, Health Certificate. Market-specific (FDA, AQIS, etc.) provided per destination.
What extraction method is used to produce this monk fruit extract?
Water extraction + multi-pass resin enrichment + purification → spray drying. No solvents. Clean-label process.