FAQ – Inspired by the Home of Monk Fruit

What is your complaint resolution process for the 50% grade?

FSSC 22000 complaint system. Ack 4h, assessment 3 days, resolution 10 days, closure 15 days. Crystallization records traced for 50% grade issues.

How many kilograms of the 50% grade fit in a 20-foot and 40-foot container?

20'GP: ~14 MT. 40'GP: ~28 MT (bags). 50% grade = sweetness equiv. of ~70 MT of 20% grade per 40'GP. LCL < 2 MT.

In what currency do you quote and who pays bank transfer charges?

Quoted in USD. EUR/GBP/CNY accepted by negotiation. Bank charges outside China: buyer's responsibility (OUR).

Can you provide a CIF or CFR quotation to our destination port?

CIF/CFR/DAP available. Recommend cost-per-sweetness-unit comparison across grades for accurate landed cost.

What are the exact volume discount breakpoints for bulk orders of the 50% grade?

Same volume tiers as other grades. At 50% grade, each tier's discount goes 2.5× further in sweetness output vs. 20% grade.

What food safety certifications does the 50% Mogroside V grade hold?

ISO 22000, FSSC 22000, FDA GRAS, EU Novel Food, Kosher, Halal, Organic available. Market-specific docs provided.

What is your annual production capacity for the 50% grade?

~200 MT total all grades. 50% grade lower throughput (crystallization) — dedicated slots allocated. Framework agreement for >20 MT/year.

What Mogroside V content levels do you currently offer?

Five grades: 20%, 30%, 40%, 50%, 60%. 40% delivers ~160× sucrose sweetness — ideal for supplements and premium beverages.

What is your warranty and defective goods policy for the 40% grade?

Spec warranty: Mogroside V ≥40%, food safety compliant. Non-conformance: report 10 days, investigate 5 days, resolve 10 days. 100% satisfaction guarantee.

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