What is your complaint resolution process for the seed oil?
FSSC 22000 complaint system. Ack 4h, assessment 3 days, resolution 10 days, closure 15 days.
How many kilograms of Sea Buckthorn Seed Oil fit in a 20-foot and 40-foot container?
20'GP ~16 MT (drums), 40'GP ~20 MT (drums). Liquids heavier; LCL < 1 MT. Palletized drums.
What quality certifications does the Sea Buckthorn Seed Oil hold?
ISO 22000, FSSC 22000, Kosher, Halal, Organic. FDA facility registration. Food & cosmetic grade; COA every batch.
What is your annual production capacity for Sea Buckthorn Seed Oil?
~80 MT total all sea buckthorn oils. Seed oil limited by low seed yield. Framework agreement for >10 MT/year.
What are the exact volume discount breakpoints for bulk orders?
Tiers: 100kg 5–8%, 500kg 10–15%, 1,000kg 15–20%. Annual contract +2–3%.
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