FAQ Header
How do you manage ongoing supply and account relationship for 50% grade customers?
Dedicated account manager. Quarterly reviews, annual price lock, volume rebate. Framework agreement recommended for > 5 MT/year of 50% grade.
What palletization and stacking requirements apply to 50% grade shipments?
ISPM 15 wooden pallets, EUR 1,000×1,200 mm, stretch-wrapped. Alternative pallets (plastic/plywood) available on request.
What payment terms do you accept for international orders?
Standard: T/T 30% deposit + 70% against B/L. L/C at sight for orders ≥ USD 20,000. T/T 100% for small orders < USD 5,000.
Do you hold any patents or IP restrictions on the 50% monk fruit extract distribution?
No active patents on monk fruit extract as food ingredient. Free to formulate, brand, and resell. IP clearance letter available.
What are the heavy metal limits and which testing standards apply?
Per-batch testing. All batches meet FDA, EFSA, Japan MHLW limits. USP/ICH Q3D available for pharma/cosmetic use.
Do you provide insurance for 50% grade shipments and what does it cover?
Cargo insurance 0.1–0.3% of cargo value. All-risks + warehouse-to-warehouse. Included in CIF quotes. War/strikes extension available.
What is the FOB price for the 50% grade and what is the minimum order quantity?
MOQ 100 kg. Higher per-kg price than 40% (crystallization), but far less powder needed per sweetness — cost per sweetness competitive.
How can we get a free sample and trial order of the 50% grade?
3-step path: free sample ≤100g → trial 20–50kg → commercial ≥100kg. Request 40%+50% samples side-by-side. Free sample dispatched in 1 business day.
Do you recommend freight forwarders for 50% grade shipments to our market?
Trusted forwarders per lane (US/EU/Japan/SE Asia/Australia/ME). DAP door-to-door available. LCL for < 2 MT. Quote in 24h.