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Can you expedite a 60% grade order if we need it urgently?
Rush 7–10 days (+15%), Super Rush 3–5 days (+25–30%). Best Jan–Aug. Bonded warehouse safety stock recommended.
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How do you ensure consistency between the 60% sample and your bulk order?
Batch-level QC + pre-shipment COA. Mogroside V within ±2% of sample. Multi-step crystallization controlled for batch consistency.
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How much does a sample of the 60% grade cost and is it free?
Free sample ≤100 g (buyer pays shipping). Recommend requesting 50% + 60% samples side-by-side for comparison.
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What regulatory documentation do you provide for the 60% grade in our market?
TDS, SDS, COA, Origin, Health, Non-GMO, Organic, Kosher/Halal standard. Market-specific (FDA GRAS, EU Novel Food, FOSHU, ANVISA) available.
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What is your return and refund policy for the 60% grade?
Returns on spec failure / contamination / wrong product (seller pays). Most issues resolved via partial refund or future credit to avoid double freight.
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What supplier quality certifications and audit capabilities do you have for the 60% grade?
ISO 22000, FSSC 22000, HACCP, GMP, FDA reg, Kosher/Halal, Organic. Supports SGS/BV/Intertek + Sedex/Ecovadis. Multi-step crystallization audited.
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Who is responsible for product recall if the 60% grade has a safety issue?
FSSC 22000 recall protocol. Notify customers within 24h, trace affected lot within hours. Seller bears cost if defect at facility. Quality Agreement recommended.
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What quality control steps are performed during 60% grade production?
Extra multi-step crystallization HPLC checkpoints verify Mogroside V ≥60% before drying. Batch records kept 5 years.
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Will you sign a Quality Agreement specifying 60% grade specifications and QC obligations?
Quality Agreement defines ≥60% Mogroside V spec + multi-step crystallization control. Standard for orders > USD 20,000. European industry template.
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