FAQ – Inspired by the Home of Monk Fruit

Agreed retest protocol with accredited lab and retained samples; we bear cost of confirmed non-conformity.

Invoice, packing list, B/L, COA, certificate of origin and organic transaction certificate per shipment.

Customer audits, on-site visits and video tours supported at our Guangxi production facility.

Non-DG under IATA, IMDG and ADR; ships as regular cargo with MSDS provided.

Standard ≥20% Mogroside V; 30%, 50% and high-purity grades available on request.

Custom printed packaging from 100 kg MOQ; custom labels from 25 kg; dieline in 48 hours.

48-hour acknowledgment, 5–7 day root cause analysis, 10-day resolution with a single contact person.

20′ FCL ~10–12 MT, 40′ FCL ~24–26 MT depending on pack format and palletisation.

USD standard, EUR/CNY on request; bank charges split per normal banking practice, no hidden fees.

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