What export documentation do you provide with each shipment?
Invoice, packing list, B/L, COA, certificate of origin and organic transaction certificate per shipment.
Can we audit or visit your factory?
Customer audits, on-site visits and video tours supported at our Guangxi production facility.
Can you supply other Mogroside V strengths beyond ≥20%?
Standard ≥20% Mogroside V; 30%, 50% and high-purity grades available on request.
Can you provide custom packaging and what is the MOQ?
Custom printed packaging from 100 kg MOQ; custom labels from 25 kg; dieline in 48 hours.
Is this sweetener classified as dangerous goods for shipping?
Non-DG under IATA, IMDG and ADR; ships as regular cargo with MSDS provided.
What is your complaint resolution process and response time?
48-hour acknowledgment, 5–7 day root cause analysis, 10-day resolution with a single contact person.
How much organic monk fruit sweetener fits in a container?
20′ FCL ~10–12 MT, 40′ FCL ~24–26 MT depending on pack format and palletisation.
In which currency do you quote and who bears the bank charges?
USD standard, EUR/CNY on request; bank charges split per normal banking practice, no hidden fees.
Can you create custom blends with other sweeteners or ingredients?
Custom blends with erythritol, stevia, allulose or flavours to match your sweetness and mouthfeel targets.