What regulatory and quality standards does the concentrate comply with?
ICH Q3C solvent limits, target-market heavy metals, EU/US/Japan pesticide limits, food/cosmetics-grade microbiology.
How do you control quality during concentrate production?
Five-stage QC: intake, process control, finished testing, compliance testing (ICH Q3C/metals/pesticides/micro), stability release.
What is your responsibility in a product recall?
24-hour batch traceability, isolation, root-cause investigation, CAPA and re-supply under documented recall protocol.
How is monk fruit juice concentrate produced?
Controlled extraction and concentration; solvent residue per ICH Q3C; designed to preserve original taste and texture.
What is your production capacity for the concentrate?
Multi-tonne monthly liquid capacity, 25,000 kg max run, drums/flexitank packaging and contracted farm supply.
What payment terms do you accept for export orders?
T/T 30% deposit / 70% against B/L copy; L/C at sight for orders ≥ USD 10,000.
What factors influence the price and how long is a quotation valid?
Price driven by harvest season, Brix level, volume and FX; 30-day validity; annual contracts fix price 6–12 months.
Do you support private label and OEM for the concentrate?
Full private label and OEM: branded drums/pails/bag-in-box, custom labels, branded COA/MSDS and NDA protection.
How can I track my order status after placing it?
Proactive updates from PI to delivery with photos/video, batch number, COA preview and tracking number.