What is your complaint resolution process for the 10% grade?
FSSC 22000 complaint system. Ack 4h, assessment 3 days, resolution 10 days, closure 15 days.
What quality certifications does the 10% Epimedium extract hold?
ISO 22000, FSSC 22000, Kosher, Halal, Organic available. FDA facility registration provided; GRAS depends on your formulation.
What is your annual production capacity for the 10% Epimedium extract?
~150 MT total all Epimedium grades. 10% grade highest throughput (no enrichment). Framework agreement for >15 MT/year.
What are the exact volume discount breakpoints for bulk orders?
Tiers: 500kg 5–8%, 1,000kg 10–15%, 5,000kg 15–20%. Annual contract +2–3%.
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